Terms & Conditions

Cosy Pets Terms & Conditions

 

Last updated: 31 August 2026

 

Welcome to Cosy Pets.

 

These Terms & Conditions apply to your use of the Cosy Pets website and to purchases made through our website.

 

By using our website or placing an order, you agree to these terms. These terms do not affect any statutory rights you have as a consumer.

 

About Cosy Pets

 

Cosy Pets is a UK-based online pet retailer providing pet products, including toys, accessories, essentials and other pet-related goods.

 

Using Our Website

You agree to use our website lawfully and responsibly.

 

You must not use the website:

 

• For fraudulent or unlawful purposes

• To attempt to gain unauthorised access to our systems

• To interfere with the operation or security of the website

• To copy or misuse our content without permission

 

We reserve the right to restrict or suspend access where necessary to protect our website, customers or business.

 

Products

We make reasonable efforts to ensure product descriptions, images, prices and specifications are accurate.

 

Product colours may appear slightly different depending on your device or screen.

 

Manufacturers may also make changes to product designs, packaging or specifications.

 

Where appropriate, we may update product information without notice.

 

Prices

All prices displayed on our website are shown in pounds sterling unless stated otherwise.

 

We make every effort to ensure prices are accurate.

 

If an obvious pricing error occurs, we may contact you before processing the order.

 

If an order cannot reasonably be fulfilled because of an obvious error, we will provide an appropriate solution, including a refund where applicable.

 

Orders

When you place an order, you are making an offer to purchase the selected products.

 

An order confirmation confirms that we have received your order. It does not necessarily mean that your order has been accepted and dispatched.

 

We may be unable to accept an order in certain circumstances, including where:

 

• A product is unavailable

• There is an obvious pricing or product-information error

• We suspect fraudulent activity

• We are unable to obtain payment

• A delivery address cannot be serviced

 

If we cannot fulfil an order after payment has been taken, we will arrange an appropriate refund.

 

Payment

Payment must be successfully completed before an order can be processed.

 

Payment may be processed by third-party payment providers made available through our website.

 

You agree that the payment information you provide is accurate and that you are authorised to use the selected payment method.

 

Delivery

Delivery information, available delivery options and applicable charges will be shown at checkout where possible.

 

Some products may be dispatched directly from selected suppliers.

 

Where products are fulfilled separately, they may arrive in separate parcels and at different times.

 

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

 

Returns & Refunds

Our separate Returns & Refund Policy explains your cancellation rights, return procedures, refunds, faulty goods and related matters.

 

Nothing in these Terms & Conditions removes or restricts your statutory consumer rights.

​

Promotions & Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

 

Unless otherwise stated:

 

• Promotions cannot be exchanged for cash

• Promotional codes cannot be used retrospectively

• Only one promotional code may be used per order

• Certain products may be excluded

• Promotions may have expiry dates

 

Specific terms shown with an individual promotion will apply where they differ from these general conditions.

 

Intellectual Property

Unless otherwise stated, content on the Cosy Pets website, including text, branding, logos, graphics and original images, belongs to Cosy Pets or is used with appropriate permission.

 

You must not reproduce, copy, modify, distribute or commercially exploit our content without permission.

 

Website Content

We aim to keep the information on our website accurate and up to date.

 

However, we do not guarantee that the website or every piece of information on it will always be complete, accurate, current or free from errors.

 

We may update, remove or change website content at any time.

 

Website Availability

We aim to keep the website available but cannot guarantee uninterrupted access.

 

The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.

 

Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, where permitted by law.

 

This may include significant disruption to delivery networks, suppliers, utilities, telecommunications, technology systems or other circumstances beyond our reasonable control.

 

Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

 

This includes liability that cannot legally be excluded or limited under applicable consumer protection law.

 

Changes to These Terms

We may update these Terms & Conditions from time to time.

 

The latest version will be published on our website.

 

Governing Law

These Terms & Conditions are governed by the law applicable in the relevant part of the United Kingdom.

 

If you are a consumer, you will continue to benefit from any mandatory protections provided by the laws that apply to you.

 

Contact Us

 

If you have any questions about these Terms & Conditions, please contact Cosy Pets through our Contact Us page.

 

Cosy Pets

Everything they need. A little more cosy. 🐾