Privacy Policy

Cosy Pets Privacy Policy

Last updated: 31 August 2026

Cosy Pets respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect when you visit our website, place an order or contact us, how we use it and the rights you have over your personal information.

Who We Are

Cosy Pets is a UK-based online pet retailer.

For the purposes of applicable data protection law, Cosy Pets is responsible for the personal information we collect and use in connection with our website and services.

Information We Collect

Depending on how you use our website, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number
Order details
Payment-related information
Information you provide when contacting us
Website usage information
Marketing preferences
Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this policy.

How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery
Communicate with you about your orders
Respond to customer enquiries
Process returns, refunds and other customer-service requests
Provide and improve our website
Prevent fraud and protect our business
Comply with legal and regulatory obligations
Send marketing communications where you have given appropriate consent or where otherwise permitted by law

Payments

Payments made through our website may be processed by third-party payment providers.

Cosy Pets does not generally need to store your full payment card details.

Payment providers may process your information in accordance with their own privacy policies and terms.

Marketing

If you choose to receive marketing communications from Cosy Pets, we may use your contact details to send you information about products, offers, promotions and news.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where applicable, support marketing.

Please see our separate Cookie Policy for further information.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, dealing with enquiries, resolving disputes and meeting legal, accounting and regulatory requirements.

The exact retention period can vary depending on the type of information and why we need it.

Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate Cosy Pets, including:

Payment providers
Delivery and courier providers
Suppliers fulfilling orders
Website and hosting providers
IT and security providers
Professional advisers where necessary
Government authorities or law-enforcement bodies where legally required

We do not sell your personal information.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information where applicable
Ask us to restrict certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request certain information in a portable format

Some rights are subject to legal conditions and exceptions.

Complaints

If you have concerns about how we handle your personal information, please contact Cosy Pets first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on our website with the relevant updated date.

If you have questions about this Privacy Policy or how Cosy Pets handles your personal information, please contact us through our Contact Us page.