Store Policy

Cosy Pets Store Policy

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Everything they need. A little more cosy. 🐾

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At Cosy Pets, we want shopping for your pets to be simple, enjoyable and stress-free. We carefully select the products we offer and aim to provide great-quality pet essentials, toys and accessories at fair prices.

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Ordering

Once you place an order with Cosy Pets, you will receive an order confirmation by email.

Please check your order details carefully before completing your purchase, particularly your delivery address.

If you notice an error with your order, please contact us as soon as possible. We will always do our best to help, although we may not be able to make changes once an order has been dispatched.

 

Payment

Payment must be successfully completed before an order can be processed.

We accept the payment methods displayed at checkout. Payment is normally taken when your order is placed.

If payment is unsuccessful, your order may not be processed until payment has been completed.

 

Product Availability

We aim to keep our website up to date with current stock availability.

Occasionally, a product may become unavailable before we are able to update the website. If this happens, we will contact you as soon as possible and offer an appropriate solution, such as a replacement, alternative product or full refund.

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Product Information

We make every effort to ensure that product descriptions, photographs, sizes, colours and other information shown on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings. Manufacturers may also occasionally make minor changes to products or packaging.

Where measurements or specifications are provided, customers should check these carefully before ordering.

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Pricing

We make every effort to ensure that prices displayed on our website are accurate.

In the unlikely event that a product has been listed with an obvious pricing or information error, we reserve the right to contact you before fulfilling the order.

If an order cannot reasonably be fulfilled because of an obvious error, we will provide an appropriate solution, including a refund where applicable.

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Delivery

We currently deliver within the UK.

Delivery costs and estimated delivery times will be displayed during checkout where applicable.

We aim to dispatch orders as quickly as possible, but delivery times can vary depending on the product, delivery service and circumstances outside of our control.

Some products may be dispatched directly from one of our trusted suppliers. Where this applies, delivery times may differ from our standard delivery times.

Once an order has been handed to the delivery provider, Cosy Pets cannot control delays caused by the delivery provider. However, we will always do our best to assist you if there is a problem with your delivery.

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Delivery Problems

If your parcel appears to be delayed, damaged, missing or marked as delivered when you have not received it, please contact us.

We may need to contact the delivery provider or supplier to investigate the issue.

Please ensure that the delivery address supplied at checkout is correct. Cosy Pets cannot guarantee successful delivery where an incorrect or incomplete address has been provided.

 

Returns & Refunds

Our full Returns & Refund Policy explains your cancellation rights, returns procedure, faulty or damaged goods, refunds and applicable return postage arrangements.

Nothing in our policies affects your statutory rights as a UK consumer.

 

Faulty, Damaged or Incorrect Items

If your order arrives damaged, an item is faulty, an incorrect item has been supplied or something is missing from your order, please contact us as soon as possible.

We may ask for photographs or other information to help us investigate the issue.

Where appropriate, we will arrange an appropriate remedy in accordance with your legal rights.

 

Exchanges

Where appropriate, we may offer an exchange for an alternative product.

Our Returns & Refund Policy explains the circumstances and procedure for returns, refunds and exchanges.

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Supplier & Direct-Dispatch Products

Cosy Pets works with selected suppliers to offer a wider range of products to our customers.

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Promotions & Discount Codes

From time to time, Cosy Pets may offer promotional discounts, voucher codes or special offers.

Unless stated otherwise:

● Promotional codes must be entered at checkout.

● Only one promotional code may be used per order.

● Promotional codes cannot be exchanged for cash.

● Promotions may have expiry dates or specific conditions.

● Certain products may be excluded from promotions.

● We reserve the right to end or amend a promotion where permitted by law.

Any specific terms attached to an individual promotion will take priority over these general conditions.

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Gift Cards

If Cosy Pets offers gift cards, the specific terms applying to those gift cards will be displayed at the time of purchase.

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Pet Safety

Our products should always be used responsibly and in accordance with any instructions supplied with the product.

Pets should be supervised when using toys, collars, leads, harnesses, accessories and other products where appropriate.

Products should be regularly checked for signs of damage or excessive wear and replaced where necessary.

Cosy Pets cannot be held responsible for injury or damage resulting from inappropriate use, misuse or failure to follow product instructions, except where liability cannot legally be excluded.

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Customer Information

We may need certain information from you to process and deliver your order, including your name, delivery address, email address and relevant contact details.

Our Privacy Policy explains how we collect, use, store and protect personal information.

 

Website Terms

Use of the Cosy Pets website and purchases made through it are subject to our Terms & Conditions.

 

Website Availability

We aim to keep the Cosy Pets website available and operating correctly. However, we cannot guarantee that the website will always be available or completely free from interruptions, errors or

technical issues.

We may occasionally need to update, maintain or change parts of the website.

 

Changes to This Policy

We may update this Store Policy from time to time to reflect changes to our business, products, services or legal requirements.

The latest version will always be published on our website.

 

Contact Us

If you have any questions about an order, product, delivery or any of our policies, please get in touch through our Contact Us page.

We’re a growing UK pet business and we’re always happy to help.

 

Cosy Pets
Everything they need. A little more cosy. 🐾